4. After the repair work
All parts that are the subject of a customer claim must be sent to VM Tarm a/s, unless otherwise agreed. Parts that are sent from VM Tarm a/s will be invoiced and subsequently credited after VM Tarm a/s has received and approved the parts that have been replaced.
Remember to include the completed customer claim report. Find the customer claim report here.
If VM Tarm a/s does not receive the returned parts, or the parts are not found to be defective/deficient, the customer/workshop itself must cover the costs of the repair.
If repair commences without VM Tarm a/s being contacted, VM Tarm a/s reserves the right to reject the invoice.